The text message completed in 010-12369 tip-off hotline system for environmental protection shall strive to be timely, concise, accurate and standardized.
II.Form of Completion:
The investigation and handling report for forwarding public tip-off cases shall include three parts: electronic version of reply, investigation and handling results, and opinions in response to informants.
“Electronic version of reply” refers to the electronic document of the formal official investigation and handling report issued by the competent leader, and shall be uploaded to 010-12369 tip-off hotline system for environmental protection as attachment.
“Investigation and handling results” refer to the column in 010-12369 tip-off hotline system for environmental protection for describing the investigation and handling conditions of the tip-off cases, where the main relevant contents shall be input by the provincial environmental protection department and the input text information is available for inquiry in the system.
“Opinions in response to informants” refer to the column in 010-12369 tip-off hotline system for environmental protection for completing opinions in response to informants, and the contents shall include the investigation and handling conditions and interpretation of relevant policies in response to informants. The column shall be completed by the provincial environmental protection department and the input text will be converted to voice by system for inquiry of the informants by dialing 010-12369.
III.Instructions for Reply’s Contents
(I)Start of text
1.The title shall be the Environmental Complaint Acceptance Center under the Ministry of Environmental Protection;
2.The reply shall reference the registration number of the tip-off cases;
3.Specify specific investigation and handling department;
4.Specify the time of investigation by the environmental protection department;
5.Clearly specify the truth of the tip-off matters from the informants.
(II)Basic information of the reported company
1.Basic information of the company shall include the company name, domicile, the environment function regions it belongs to, the main products, production technology, production scale, main raw and auxiliary materials and their dosage, license and completeness of environmental protection examination and approval procedures etc.;
2.In addition, it shall also include the main sources of pollution, the type, quantity, concentration, discharge method and destination of pollutants generated, and main pollution prevention and control facilities and control effect.
(III)Environmental problems of the reported company
1.List the violations against environmental laws of the company and indicate corresponding legal grounds;
2.Clearly complete the specific monitoring date, monitoring data and applicable environmental standards and discharge standards for pollutants in case of any monitoring report.
(IV)Opinions of the environmental protection department
1.Specify the exact deadline, and put forward a clear specific, and targeted rectification opinions for the tip-off cases requiring treatment, repeated handling of the EIA procedures and rectification within specified time limit;
2.Specify the measures further to be taken in case the company fails to complete the rectification within the specified time limit;
3.Clearly fill in the date of punishment and the specific amount of penalty for whom the administrative penalty has been imposed on;
4.Clearly write down the decision-making authority and corresponding legal grounds for those which are banned or closed in accordance with law.
1.Indicate the reply conditions in case the informants leave the contact information, including the level of replying environmental protection department and the satisfaction of the informants;
2.Specify the reasons for unanswered cases.
IV.Completion Instructions for Investigation and Handling Results
The contents completed in the column of “Investigation and Handling Results” shall be in line with those of the reply.
V.Completion Instructions for Opinions in Response to Informants
The contents completed in the column of “Opinions in Response to Informants” shall mainly be the handling opinions of the environmental protection department and the rectification measures of the company, use official, not too colloquial wording, and strive to be concise without empty talk.